Jualan Super 9.9: Hadiah dengan 2+ Item · Beli Sekarang →

Penghantaran Percuma & Pemulangan Mudah 30 Hari

Ditubuhkan di Tokyo, Jepun pada tahun 2021.

Penghantaran Pantas Malaysia, Penghantaran 2–3 Hari!

Soalan Lazim

Kami telah mengumpulkan soalan yang sering ditanya daripada pertanyaan yang kami terima. Sila semak sebelum menghubungi kami jika anda mempunyai sebarang soalan.

Emel: support@veimia.com

WhatsApp: +60 11-2354 8044

Before Purchase

Q1: Do I need to create an account?

A: No. You can place an order as a guest. Creating an account allows you to view eligible order history, save your delivery details, and check out faster.

Q2: Why did my payment fail?

A: Check your card number, expiry date, security code, billing details, available credit, and any verification request from your bank. You may also try another payment method available at checkout or contact your bank for assistance.

Q3: How can I find a product I purchased before?

A: If you placed the order while signed in, go to My Account and select Orders.
If you checked out as a guest, search your email for the order confirmation or contact Customer Care using the email address entered at checkout.

Q4: Why can’t I add more units of an item to my cart?

A: The selected colour or size may have limited stock, or a purchase limit may apply. Please choose another option or contact Customer Care if you need a larger quantity.

Q5: Is there a fee for cash on delivery?

A: No. No fee for cash on delivery (COD). For credit card payments, we offer free gifts with orders—check the product page for details.

Coupons & Promotions

Q1: Can I use multiple coupons in one order?

A: No. Only one coupon can be used per order.

Q2: How do I use a coupon code?

A: On the payment screen, enter the coupon code under “Discount Code” (case-sensitive). Ensure it applies to your selected product/category. Expired or used codes won’t work.

Q3: What should I do if my coupon code is not working?

A: Check that the code has been entered exactly as shown. Then review its expiry date, minimum spend, eligible products, customer eligibility, and whether it can be combined with another promotion. If the issue continues, contact Customer Care with a screenshot of the error message.

Size & Fit

Q1: How do I measure my bust size?

A: To measure your overbust, lean forward approximately 45 degrees and measure around the fullest part of your bust.

To measure your underbust, stand upright and measure horizontally around your underbust.

Q2: How do I choose the right size?

A: Measure your bust and underbust, then use our Size Guide to find your recommended size. If your measurements fall between two sizes, check the fit note on the individual product page, as fit may vary by design and fabric stretch. Contact us with your measurements if you need more assistance.

Q3: Can I reorder the same size as last time?

A: Check the current size chart before reordering, as fit may vary by design, fabric stretch, and product construction. Your body measurements may also have changed since your last purchase. For assistance, provide your previous order number and current measurements.

Q4: What should I do if the bra band feels too tight?

A: Recheck your underbust measurement and make sure the bra is fastened on the loosest hook when first worn. Fit may vary by style and fabric stretch. If you need a larger band, the cup size may also need to be adjusted, so please check the product size chart or contact Customer Care before exchanging the item.

Q5: What should I do if the size doesn’t fit?

A: Contact support@veimia.com with your order number, the item name, and the reason the size does not fit. Photos are only required if the item is damaged, defective, incorrect, or the packaging arrived damaged.
We will provide return or exchange instructions based on the eligibility conditions in our Return Policy.

Orders & Shipping

Q1: How much does shipping cost?

A: VEIMIA offers free standard shipping to all regions. Paid express shipping is available for the United States.

Q2: I didn’t receive my order confirmation email. What should I do?

A: Check your Spam or Junk folder and the Promotions folder if you use Gmail. Confirm that the email address entered at checkout is correct.

If you still cannot find the email, contact support@veimia.com or WhatsApp.

Q3: How long does delivery take?

A: Tap Shipping & Delivery for tracking details.

* Singapore : Average delivery time is 5-7 business days.

* The Philippines : Average delivery time is 7-10 business days.

* Malaysia : Standard delivery time is 7-10 business days. Fast delivery time is 2-3 business days after order confirmation.

* Thailand : Average delivery time is 8-10 business days.

* Hong Kong : Average delivery time is 3-5 business days.

* United States: Average delivery time is 6-10 business days.

Q4: How do I track my order?

A: You can tap the delivery truck icon at the top left of the page, then check using the email used for your purchase or your order number.
If no tracking result appears, your order has not shipped yet.

Q5: Where can I find my tracking number?

A: The tracking number is included in the shipping confirmation email sent after your package is dispatched. Check your inbox/spam folder.

Malaysia Fast Delivery

Q1: How long does Faster Delivery take in Malaysia?

A: Orders with Faster Delivery are estimated to arrive within 2–3 business days after order confirmation.

Q2: Are all items eligible for Faster Delivery in Malaysia?

A: No. Faster Delivery is only available for selected MY Stock items.
Look for the “MY Stock” label when shopping, or visit SHIP IN 24H (MY) to browse eligible items.

Q3: Does “SHIP IN 24H” mean my order will arrive within 24 hours?

A: No. “SHIP IN 24H” refers to the dispatch time for eligible items, not the delivery time.

Q4: What happens if I order Faster Delivery items together with Standard Delivery items?

A: If your order includes both Faster Delivery and Standard Delivery items, the entire order will follow the Standard Delivery timeline.
Orders that include promotional or free gifts requiring Standard Delivery are also not eligible for Faster Delivery.

Q5: Are weekends and public holidays included in the delivery estimate?

A: No. Delivery estimates are based on business days and exclude weekends and public holidays.

Returns & Exchanges

Q1: How do I request a return or exchange?

A: Email support@veimia.com with your order number, the item you wish to return, and the reason for your request. Photos are only required if the item is damaged, defective, incorrect, or the packaging arrived damaged.

Please wait for our return instructions before sending the item back.

Q2: Who pays for return shipping?

A: If the return is due to a quality issue or an incorrect item, VEIMIA will cover the return shipping cost after verification.

If the return is due to personal reasons, such as choosing the wrong size or changing your preference, the customer is responsible for the return shipping cost.

Q3: Can I return underwear if it doesn’t fit?

A: Eligible bras may be returned or exchanged within the stated return period if they have only been tried on briefly, remain unwashed and free from marks, odours, or damage, and are returned with all original tags, packaging, accessories, and promotional gifts.

For hygiene reasons, panty items (excludes shapewear shorts) cannot be returned unless they are defective or incorrect.

Pantyhose, stick on bras and breast prosthesis cannot be returned or exchanged once opened or tried on, unless defective.

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